PRIVACY POLICY

This Privacy Policy describes how UrbanJump (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website. We are committed to protecting your privacy and handling your data transparently and responsibly, in compliance with applicable Indian laws and regulations.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment gateways; we do not store card details)

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited, time spent, and referring URLs

This information helps us understand how customers use our site and improve the shopping experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Communicate order updates, confirmations, and support responses

  • Improve our products, services, and website functionality

  • Prevent fraud and unauthorized transactions

  • Send promotional emails or offers (only if you opt in)

We do not sell, rent, or trade your personal information to third parties.

3. Cookies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences

  • Improve website performance and usability

  • Analyze traffic and user behavior

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

4. Third-Party Services

We may share limited information with trusted third-party service providers only to the extent necessary to operate our business, including:

  • Payment gateways

  • Shipping and logistics partners

  • Website analytics and marketing tools

These third parties are obligated to protect your information and use it only for the intended purpose.

5. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

All payment transactions are encrypted and processed through secure, PCI-compliant payment gateways.

6. Customer Rights

As a customer, you have the right to:

  • Access the personal information we hold about you

  • Request correction or updates to your information

  • Request deletion of your data (subject to legal or transactional requirements)

  • Opt out of promotional communications at any time

To exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and continued use of our website indicates acceptance of the revised policy.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Store Name: UrbanJump
Email: urbanjump.in@gmail.com