SHIPPING POLICY

At UrbanJump, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy below to understand how orders are processed and delivered.

1. Shipping Methods Available

We partner with trusted courier and logistics providers to ensure timely delivery of your orders. Shipping methods may vary depending on your location, product availability, and serviceability.

Available shipping options will be displayed at checkout.

2. Order Processing Time

All orders are processed within 2 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During high-volume periods, processing times may be slightly extended. Customers will be notified in such cases.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

  • Domestic Orders (India): 7-14 BUSSINESS DAYS

Delivery times are estimates and may vary due to location, courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated based on order value, weight, and delivery location.

  • Any applicable shipping fees will be clearly shown at checkout before payment.

We may occasionally offer free shipping promotions, which will be communicated on our website.

5. Tracking Information

Once your order is shipped, you will receive a confirmation email or message containing your tracking number and tracking link.

You can use this information to monitor the status of your shipment in real time.

6. Delivery Issues and Delays

While we strive to meet delivery timelines, delays may occur due to factors beyond our control.

If you experience any of the following issues:

  • Delayed delivery

  • Missing package

  • Damaged package

Please contact us at urban jump.in@gmail.com with your order number, and we’ll assist you promptly.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete at checkout. UrbanJump is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.