RETURN & REFUND POLLICY

At UrbanJump, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand how returns, exchanges, and refunds work.

1. Return Eligibility

You may request a return if the product meets the following conditions:

  • The item is unused, unworn, and in its original condition

  • The item is returned in original packaging with all tags, accessories, and manuals intact

  • The return request is initiated within the eligible return period

Items that do not meet these criteria may not be accepted for return.

2. Return Timeframe

Returns must be requested within 5 Business day of receiving your order.

To initiate a return, please contact us at urbanjump.in@gmail.com with:

  • Your order number

  • Reason for return

  • Clear images (if the product is damaged or defective)

Requests made after the return window may not be accepted.

3. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed within 7 day

  • Refunds will be issued to the original payment method used during purchase

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account

Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchange Options

We offer exchanges for eligible products, subject to stock availability.

  • Exchanges are allowed only for size, color, or replacement of defective items

  • To request an exchange, contact us within 5 day of delivery

If the requested replacement is unavailable, a refund may be issued instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 5 Day of delivery.

Include clear photos or videos of:

  • The product issue

  • The outer packaging (if damaged)

Once verified, we will arrange for a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Used, washed, or altered products

  • Gift cards or promotional items (if applicable)

  • Products damaged due to misuse or improper handling

7. Return Shipping Costs

  • In approved cases, return pickup may be arranged at our discretion

Shipping charges are non-refundable unless otherwise stated.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: UrbanJump
Email: urbanjump.in@gmail.com